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Do not return your OnsongSwing without prior contact with us.
Under these Terms & Conditions of Sale you may return the OnsongSwing (Product) purchased from us because you have changed your mind or are unsatisfied with your purchase.
If you wish to return the product please contact us first via e-mail to our Sales Team
You cannot return and claim a refund on our product if it was a gift, prize or reward provided to you by a third party.
We allow you 14 days, after delivery of our product, to make a request for the refund on your purchase. The product must be returned to us in undamaged and unmarked condition and be contained in the original packaging with all accessories included.
On receipt of, and satisfactory inspection of the returned product, we will then refund the original product price (less our delivery and return charges) to you via your original method of payment, directed to the purchasing entity/account.
Repair and Replacement
Should your OnsongSwing fail at any time during the warranty period, please contact our Support Team via the Member’s Priority Support form on the Members Page. If you have not previously activated your account with us, you can use the contact form at www.onsongswing.com/contact or the postal address included in the User Manual provided with your product.