NEW TO THE GOLF MARKET
NEW TO THE GOLF MARKET
What is Click and Collect?
Click and Collect is a service that allows you to place an order online and then collect your purchases at selected Leisure Management Services locations.
Simply place an order online at www.golfmarket.com.au, choose Click and Collect as your delivery option, and we will process your order to have it ready for pickup at your nominated location within 24 – 48 hours (depending on availability).
Victorian Pick up locations:
What does it cost?
There is no fee for the Click and Collect option.
What products are available for Click & Collect?
All products on www.golfmarket.com.au are available for Click and Collect, including large items.
Which locations offer Click & Collect?
A list of all nominated locations when you choose Click and Collect at the point of checkout.
Can I get items from my Click & Collect order home delivered?
No, if you need your Click and Collect order home delivered, you will need to contact us within 24 hours to cancel it and place a new order with home delivery as your chosen option.
Is there a minimum spend for Click and Collect orders?
No, there is no minimum spend for Click & Collect orders.
How do I place a Click & Collect order?
To place a Click and Collect order, simply choose Click and Collect as your delivery Option. You will then need to select your pickup location from the list shown. Then follow the prompts to pay for your order.
How will I know when my order is ready to collect?
You will receive an email once your order is ready. Your nominated location will have your order ready for you at their service counter within 1-3 business days.
If we encounter issues with your order, we will notify you.
Do I need to bring anything with me when I come to collect my order?
To collect your order, you will need to show proof of purchase such as your order confirmation email.
If you do not have the order confirmation email you will be required to provide Photo ID which must match the details of the customer who placed the order.
Can someone else collect the order on my behalf?
Yes. They must bring in the confirmation email and photo id when picking up the order. Please note that they will be unable to pick up the order if they cannot provide the order confirmation email and/or if they do not have photo id.
Can I change my Click and Collect order?
No. We are unable to alter your order to add new items or change quantities ordered. These can be done by placing a new order or simply shopping in store when you pick up your order.
How long are orders kept for collection?
Orders will be kept for up to 7 days from the time you receive your initial collection email. Any orders that are not collected within 7 days will be cancelled. credit/voucher will be givin to the full value, no money back under any circumstances
We are committed to providing a convenient solution to shopping online and dispatching your orders as soon as possible.
Delivery times may vary from next business day to 14 business days depending on size of parcel,method of delivery and location.
When your order has been shipped you will receive an email conformation.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
If you wish to return an item because you have changed your mind about your purchase, we will offer you exchange voucher provided that:
If these requirements are not satisfied, we reserve the right not to offer a exchange voucher for change of mind returns.
Goods on which a change of mind return is not available
We will accept product returns and provide you with a replacement, exchange voucher
We may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer exchange voucher, refund or replacement where the item fault is a result of misuse or neglect.
Assess the condition and age of returned goods prior to providing a replacement, exchange or refund. This may result in a replacement, exchange or refund being refused.
UNDER NO CIRCUMSTANCE WILL MONEY BE REFUNDED, CREDIT/GIFT VOUCHER ONLY